Passengers

FAQ

How to buy a ticket with promo code?

You can buy a ticket with the promotional code as well as the usual one. When filling in personal data, enter the promotional code in a special field of the order form. The total cost of the ticket will be shown taking into account the discount of the promotional code.

Can I change my booking?

Yes. You need to send an email to info@boattour.ru or call +7 (812) 240-05-18. Our consultant will help you to choose other tour.

You can change a ticket while already on the pier. To do this, go to the ticket office and exchange tickets for another tour, time or day of departure with vacant places.

Can I cancel the reservation and return the money?

You can change the time or the date of departure directly at the ticket office on the pier.

To return a ticket, you must fill in the “Application for refund” download. The completed application must be sent to the address info@boattour.ru

More information about the return
The payment could not be processed

First of all, check the correctness of writing card details

If payment fails, try using a different card

I did not receive an e-ticket. What should I do?

In case the email with the e-tickets did not arrive at the specified mail, check:

  • availability of free space in the mailbox;
  • availability letters in the Spam folder

If the problem is not solved, please contact us by phone +7 (812) 240-05-18

What should I do if I am late or can be late for a water tour?

If you doubt that you have time on time, it is better to call the number +7 (812) 240-05-18 and transfer the reservation. If you are still late, contact the consultant on the pier.

What can not be carried on board?

According to the rules of transport security, you can not bring aboard the boat:

  • alcoholic beverages;
  • weapon;
  • objects large size;
  • dirty, foul smelling or soiling clothes;
  • pyrotechnic, radioactive, flammable, toxic and other dangerous substances.

    Also in order to avoid fire on board the ship, smoking is prohibited.

What should I do if I lose my ticket number?

In case of loss of the ticket number, please contact us by phone +7 (812) 240-05-18 or email info@boattour.ru

Should I print a ticket?

You do not need to print a ticket, you only need to know its number. Exception tickets for the combined trip bus + boat City Tour + City Cruise, because the ticket contains barcodes for boarding the bus.

What will the ticket look like?

A sample ticket is available by reference. The ticket contains the electronic order number that you need to know to receive the boarding passes, the name of the tour, the shipping company operator, the pier and its address, the number of tickets, departure time and duration of the tour.

Can I take a dog on board?

Unfortunately, no, regardless of its size

Can a minor child travel by himself?

Yes, if the child is over 14 years old. For children younger than this age, an adult accompaniment is mandatory.

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