You can buy a ticket with the promotional code as well as the usual one. When filling in personal data, enter the promotional code in a special field of the order form. The total cost of the ticket will be shown taking into account the discount of the promotional code.
You can change a ticket while already on the pier. To do this, go to the ticket office and exchange tickets for another tour, time or day of departure with vacant places.
First of all, check the correctness of writing card details p>
If payment fails, try using a different card p>
In case the email with the e-tickets did not arrive at the specified mail, check:
- availability of free space in the mailbox;
- availability letters in the Spam folder
If the problem is not solved, please contact us by phone +7 (812) 240-05-18
If you doubt that you have time on time, it is better to call the number p> +7 (812) 240-05-18 and transfer the reservation. If you are still late, contact the consultant on the pier.
According to the rules of transport security, you can not bring aboard the boat: p>
- alcoholic beverages; li>
- weapon; li>
- objects large size; li>
- dirty, foul smelling or soiling clothes; li>
- pyrotechnic, radioactive, flammable, toxic and other dangerous substances. li> ul>
Also in order to avoid fire on board the ship, smoking is prohibited. p>
You do not need to print a ticket, you only need to know its number. Exception tickets for the combined trip bus + boat City Tour + City Cruise, because the ticket contains barcodes for boarding the bus. P>
A sample ticket is available by reference. The ticket contains the electronic order number that you need to know to receive the boarding passes, the name of the tour, the shipping company operator, the pier and its address, the number of tickets, departure time and duration of the tour.
Unfortunately, no, regardless of its size p>
Yes, if the child is over 14 years old. For children younger than this age, an adult accompaniment is mandatory. P>