Cancel tickets

Reasons for refunding a ticket are cancellation of a flight for weather or technical reasons

The movement of the ships depends on the weather conditions and the water level. With an unacceptable increase or decrease in the water level, the route of the ship can be changed or canceled to ensure the safety of passengers.

Ticket refund in case you are already at the berth you need to go to the ticket office and make an exchange of tickets for another flight, time or day of departure.

If you want to return the ticket, you need to write a statement on which our service will make a return to the card with which the payment was made.

To return tickets for other reasons, write to us at . or contact by phone +7 (812) 240-05-18.